Technology
What the system is made of, what it connects to, and what it will not do without a person in the loop.
Customer Experience
The AI website, multilingual content and WeDX Agent: everything a traveller touches.
Connected Operations
Enquiry, quotation, booking, CRM and the workflows that move work between them.
Tourism Intelligence
Analytics, prediction, simulation and optimisation built on the data the first two layers produce.
The Tourism Business Model
The objects below, and the relationships between them, are what the system reasons about. This structured representation is what makes an ontology-based approach useful rather than decorative.
- Traveler
- Travel Product
- Destination
- Itinerary
- Supplier
- Inquiry
- Conversation
- Quote
- Booking
- Payment
- Campaign
- Review
- Event
- Traveler creates Inquiry
- Inquiry produces Quote
- Quote references Travel Product
- Traveler confirms Booking
- Booking is fulfilled by Supplier
- Travel Product includes Destination
- Campaign promotes Travel Product
- Review evaluates Travel Product
- Tourism experiences — website, dashboard, agent interface
- WeDX Agent — powered by ChatWalaʻau
- Workflow and business actions — rules, approval, automation
- Connected tourism business model — objects, relationships, events
- Data and integrations — APIs, CRM, booking, files
- Security, governance and observability
WeDX Agent and ChatWalaʻau
WeDX Agent is the agent that works inside WeDX solutions. It runs on ChatWalaʻau, an AI agent runtime developed by Motojin Investment that provides agent execution, tool use, retrieval and an OpenAI-compatible API. Details of the runtime itself are documented on its own site.
What you own at the end
Some of what we build is a file and some of it is a service. The files are yours. The services run while we work together. Here is which is which, before you decide anything.
The site we build is handed over to you. You can run it with your own staff, or hand it to another supplier.
Yours
- The pages of your site
- The written content on them
- Your structured product records
- Images produced for you
Licensed to you
- Shared components the site is built from
- Fonts, libraries and licensed imagery
Provided while we work together
- WeDX Agent
- AI copywriting and translation assistance
- Content management and administration
- Publishing to the WeDX environment
Some components are made by other people and are licensed rather than owned - typefaces and software libraries, for instance. You may use them as part of your site; we cannot sign away rights that were never ours. What applies to your site is listed with what we deliver.
How and when you take delivery is settled in your engagement, along with the rest of the terms.
Security and Governance
Controls that are implemented, described as controls rather than as certifications.
- Role-based access
- Human approval for significant actions
- Audit logs
- Customer ownership of their own data
- Data portability
- Encryption in transit and at rest
- Consent management
- Defined data retention
- Prompt and model versioning
- Monitoring of AI output
- Controls on external integrations
We describe the controls we have implemented. We do not claim any certification or audit result that we have not obtained.